Policies

Client Agreements aka “The Boring Stuff”

These agreements cover the different aspects of The Regal Needle’s services. Signed agreements/waiver will be required for all clients beginning January 1st, 2022. Each link leads to a PDF version of the agreement and a “plain English” summary. All agreements are subject to the Force Majeure clause listed below.

Force Majeure or “Things We Have No Control Over”

The Regal Needle is not responsible if any obligation under any agreement is prevented, restricted, or interfered with by causes beyond either party’s reasonable control (“Force Majeure”), and if the party unable to carry out its obligations gives the other party reasonably timely written notice of such event, then the obligations of the party invoking this provision shall be suspended to the extent necessary by such event. The term Force Majeure shall include, without limitation, acts of God, fire, explosion, vandalism, store or other similar occurrence, orders of acts of military or civil or authority, or by national emergencies, insurrections, riots, or wars, or strikes, lock-outs, work stoppages, other labor disputes, or supplier failures. The excused party shall use reasonable efforts under the circumstances to avoid or removes such causes of non-performance and shall process to perform with reasonable dispatch whenever such causes are removed or ceased, An act or omission shall be deemed within the reasonable control of a party if committed, omitted, or caused by such party, or its employees, officers, agents, or affiliates.

Ordering/Shipping

  • Our preferred shipping services are the United States Postal Service and FedEx. We will ship your order using the least expensive method unless a specific carrier is requested.
  • All items will be shipped with full insurance to the address provided during checkout.
  • All orders are processed in order of payment. First paid, first processed. Due to the nature of our business, some orders may take more time than others to complete. If we anticipate a delay in processing, we will contact you.
  • Due to anticipated shipping delays with the all delivery services, orders must be placed at least 3 weeks prior to your need-by date (“Lead Time”). Orders placed with less than 3 weeks Lead Time will incur a Rush Fee equal to 50% of the order amount plus expedited shipping fees.
  • The Regal Needle is not responsible for delays, loss, or damage by shipping carrier.

Changes/Cancellation/Return/Exchange Policies

Due to the custom nature of our products we do not offer changes or cancellations once the initial design has been approved. Review your order/invoice for accuracy and if there are questions, email to resolve prior to payment. Your paid invoice/order is considered a final sale.

  • No changes can be made to orders that have been paid. Check your invoice prior to payment to confirm all details. Your paid invoice is approval to begin work.
  • No refunds or exchanges on any custom items including sashes, personalized items, garments, and vinyl items.
  • Retail apparel item(s) returned due to manufacturer’s defect will be replaced upon return of item(s) at purchaser’s cost.
  • In the event of manufacturer’s defect, purchaser must contact The Regal Needle within 7 calendar days of receipt of item for replacement.