Policies

Shipping Policies

  • All items will be shipped via USPS Priority Mail unless otherwise specified.
  • Insurance is included for orders under $50 and highly recommended for orders over $50. Additional fee applies for amounts over $50.
  • Items will be shipped to the address provided during checkout.
  • All orders are processed in order of payment. First paid, first processed. Due to the nature of our business, some orders may take more time than others to complete. If we anticipate a delay in processing, we will contact you.
  • Custom sash orders must be completed no less than 4 weeks prior to your need-by date. Orders completed with less than 4 weeks until need-by date will incur a “Rush Fee” equal to 100% of the order amount plus expedited shipping fees.
  • The Regal Needle is not responsible for delays, loss, or damage by shipping carrier.

Changes/Cancellation/Return/Exchange Policies

  • Due to the custom nature of our products we do not offer changes, cancellations, refunds or exchanges. Review your order/invoice for accuracy and if there are questions, email to resolve prior to payment. Your paid invoice/order is considered a final sale.
  • If an apparel item is received and has a manufacturer’s defect, it will be replaced upon return of item at purchaser’s cost.
  • In the event of manufacturer’s defect, purchaser must contact the Regal Needle within 7 calendar days of receipt of item for replacement.
  • Custom sash orders are not eligible for refund or exchange. You must verify your order details prior to payment as no changes can be made once order is placed.